Job Description

Job Title: Receptionist (Personal Injury Law Firm / Medical Office Experience Required).

We are seeking a professional, organized, and client-focused Receptionist with experience in a personal injury law firm or medical office. The Receptionist will serve as the first point of contact for clients and patients, ensuring a welcoming and professional environment and managing front-desk operations. The ideal candidate understands the fast-paced nature of personal injury cases and medical scheduling, maintains strict confidentiality, and provides exceptional customer service.

• Greet clients, patients, and visitors in a professional and friendly manner.
• Answer and route incoming phone calls and take accurate messages.
• Schedule and confirm appointments for attorneys, case managers, and medical providers.
• Maintain and update client or patient records in case management or medical software systems.
• Assist with the intake of new clients and patients, including collecting basic information and documentation.
• Handle incoming and outgoing mail, faxes, and emails.
• Scan, organize, and file legal and medical documents.
• Coordinate communication between attorneys, paralegals, medical staff, and clients.
• Maintain a clean and organized reception area.
• Ensure confidentiality of sensitive legal and medical information.

Qualifications:

• 0-3+ years of receptionist or front desk experience in a personal injury law firm, medical office, or similar professional environment.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Experience with legal case management software or medical scheduling/EHR systems is a plus.
• Strong organizational and time management skills.
• High level of professionalism and attention to detail.

Preferred Skills:

• Familiarity with personal injury case processes and medical treatment scheduling.
• Experience assisting with client intake and document collection.
• Bilingual (Spanish is required).
• Experience handling insurance-related documentation.

Work Environment:

• Professional office setting supporting a personal injury legal practice and/or medical providers.
• Frequent interaction with clients, patients, attorneys, and medical staff.
• Fast-paced environment requiring strong multitasking and communication skills.
• Training will be provided on the job.

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