Job Description

Job Description:
A reputable organization is seeking a dedicated customer service representative to join its in-office team. This role involves handling inbound calls related to auto insurance quotes and providing exceptional customer service. The position requires reporting to the office Monday through Friday from 10 a.m. to 7 p.m. The successful candidate will manage overflow calls, return missed calls from weekends or after-hours inquiries, and answer basic customer questions as trained. Strong punctuality, dependability and availability are essential for this role.

Responsibilities:

• Handle inbound calls related to auto insurance quotes and customer service inquiries.
• Take overflow calls when other agents are busy.
• Return missed calls from the weekend or after-hours.
• Respond to basic customer questions based on training provided.
• Maintain punctuality, dependability and professionalism at all times.

Requirements:

• 3 to 5+ years of personal lines auto experience in a customer service environment with independent agencies
• At least 1 year of experience working with carriers such as Progressive, Geico, Travelers, NatGen, Nationwide, Bristol West, Root, The General, Dairyland
• Active Georgia property and casualty producer license
• Experience with employee benefits (preferred)
• High school diploma or equivalent
• Exceptional customer service skills and administrative proficiency
• Punctuality and reliability

Pay Range:
The anticipated pay range for this position is $22.00 to $24.00 per hour.
We understand that salary is an important factor in a job search and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to relevant experience, skills and certifications, education and training, geographic location, market conditions and internal equity.
We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:
Our comprehensive benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement savings plan

Contact:
Rebecca Sami
+1 (312) 884-0419
rsami@jacobsongroup.com

Refer a Colleague:
Do you know someone who would be interested in this position? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form . If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!

Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsongroup.com or +1 (800) 466-1578 to make a request.

Job Tags

Hourly pay, Contract work, Temporary work, Work at office, Monday to Friday, Weekend work

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